FAQs
Q Can I order online if I am under 18 years old?
A No, we can only accept orders from adults over 18 years old. By purchasing on our website you agree to the full terms & conditions which include this condition.
Q Are all delivery options insured? Who bears the risk if a parcel goes missing in transit?
A All international deliveries and Australia-wide Registered Post deliveries must be signed for. Chef's Armoury will take responsibilty for items that do not reach their destination but cannot take responsibity for items that have been signed at their destination. For deliveries Australia-wide, Chef's Armoury will bear full responsibility for delivery.
Q If I enter my credit card details over the internet, is the information secure?
A Chef’s Armoury uses a shared gateway hosted on our site to process online payments. All info is encrypted and transferred to our banking partner Westpac through a gateway called Eway. Westpac and Eway are amongst Australia's most trusted financial institutions. For online transactions, Chef’s Armoury does not store your banking information. This makes internet shopping at Chef’s Armoury one of the safest websites around.
Q How do I know if my information is secure?
A We use industry standard encryption technologies when transferring and receiving your personal information. On your screen when you see a solid key or padlock icon at the top/bottom corner of your browser window, this indicates that the site is secured by Secure Sockets Layer (SSL) 128/256 bit. You can also check the url line of your browser. When you access a secure server, the initial characters of the site address should be “https”.
Pages requesting personal information should always have one of these icons. If you do not see one of these icons, please contact us to complete your transaction over the phone.
Please note, your internet browser must support Secure Sockets Layer (SSL) 3.0 or higher.
Q Are all the pages on the website secure?
A A lot of pages on the website are informational only and so there is no need for all the pages to be secure. The entire shopping cart checkout process is secure.
Q I don’t like ordering and paying online. Can I order by phone, fax or email?
A If you fax your credit card details to us we can process your order offline. Simply submit your order on our website and choose the Fax Order Form option in the online shopping cart process. If you prefer not to submit your order online, contact us with your name, contact details and product codes. We accept payment by Mastercard or Visa. We will then fax or email you a Tax Invoice with your order and address details which you will need to confirm before we despatch your order.
Q I have just received my order and it is damaged or faulty. What should I do?
A There are rare occasions where items may get damaged in transit or were faulty at manufacture. You must contact Chef’s Armoury within 48 hours of receipt. You will receive a Returns Form which will need to be completed. Please do not send the item back as no return will be accepted without a RA number. Once the item has been inspected by our warehouse staff and if it is found that the item is faulty, we will exchange it at no cost to you. If the product is no longer in stock, a full refund will be provided. Please read the relevant sections detailed on the “Order + delivery” page.
Q How long is the product warranty?
A If after 30 days you discover that there is a defect in your merchandise, please contact us. The length of warranty for product defects depends on the type of product and the Manufacturer. If Chef’s Armoury determines that your product has a material or manufacturing defect, we will replace it.
Q Can I cancel my order after I have submitted it?
A If your order has not yet been despatched you may cancel it. Contact us immediately to check the status of your order. If it has already been despatched, you can return it under the 30 day customer guarantee, subject to terms and conditions, with return postage paid at your expense. You can read about this on the “Order + delivery” page.
Q Can I see the item in person before I order it?
A If you live in Sydney, please contact us by email and we can arrange to show you the item(s) at “Sticky + Moo” Café in Rosebery. Alternatively if it is for a large order, please contact us to arrange a sales appointment at your establishment.
Q Can I buy in person from your premises or do you only sell from your website?
A If you live in Sydney, please contact us by email with your name, contact details and product codes. Via prior appointment, you can then buy them directly from “Sticky + Moo” Café in Rosebery.
