FAQs

Frequently Asked Questions

  • Can I order if I am under 18 years old? >>
  • Are all delivery options insured? Who bears the risk if a parcel goes missing in transit? >>
  • Do you ship internationally? >>
  • If I enter my credit card details over the internet, is the information secure? >>
  • How do I know if my information is secure? >>
  • Are all the pages on the website secure? >>
  • I don’t like ordering and paying online. Can I order by phone or email? >>
  • If my order arrives damaged or faulty what should I do? >>
  • How long is the product warranty? >>
  • Can I cancel my order after I have submitted it? >>
  • Can I see the item in person before I order it? >>
  • Can I buy in person from your premises or do you only sell from your website? >>

Q  Can I order online if i am under 18 years old?

A  No, we can only accept orders from adults over 18 years old. By purchasing on our website you agree to the full terms & conditions which include this condition.

Q  Are all delivery options insured? Who bears the risk if a parcel goes missing in transit?

A  All international deliveries and Australia-wide Registered Post deliveries must be signed for. Chef's Armoury will take responsibility for items that do not reach their destination but cannot take responsibility for items that have been signed at their destination. For deliveries Australia-wide, Chef's Armoury will bear full responsibility for delivery EXCEPT for customers who have opted for the Australia Post Safe Drop option. All Safe Drop customers bear 100% risk for non delivery or theft of parcels.

Q  Do you ship internationally?

A  Chef's Armoury ships to selected countries internationally. Read more. Please note: duties and local taxes may be payable by you, depending on destination country.

Q  If I enter my credit card details over the internet, is the information secure?

A  Chef’s Armoury uses a shared gateway hosted on our site to process online payments. All information is encrypted and transferred to our banking partner Commonwealth Bank of Australia (CBA) through a gateway called Eway. CBA and Eway are amongst Australia's most trusted financial institutions. For online transactions, Chef’s Armoury does not store your banking information. eWAY secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. This makes internet shopping at Chef’s Armoury one of the safest websites around.

Q  How do I know if my information is secure?

A  eWAY and our website hosting provider use world class encryption technologies, certified as meeting Tier 1 of the PCI DSS compliance criteria, which is the highest level of compliance available and is the same levels of data security of the biggest banks in the world.

Q Are all the pages on the website secure?

A Many pages on the website are information only and so there is no need for all the pages to be secure. The entire shopping cart checkout process is secure.

Q I don’t like ordering and paying online. Can I order by phone or email?

A We can process your order offline. Contact us by phone or email.

Q If my order arrives damaged or faulty what should I do?

A There are rare occasions where items may get damaged in transit or were faulty at manufacture. You must contact Chef’s Armoury within 48 hours of receipt. Please email us photos of the item. Please do not send the item back as no return will be accepted without a RA number. Once the item has been inspected by our warehouse staff and if it is found that the item is faulty, we will exchange it at no cost to you. If the product is no longer in stock, a full refund will be provided. More Info

Q How long is the product warranty?

A If you discover that there is a defect in your merchandise, please contact us. The length of warranty for product defects depends on the type of product and the Manufacturer. If Chef’s Armoury determines that your product has a material or manufacturing defect, we will replace it.

Q Can I cancel my order after I have submitted it?

A If your order has not yet been despatched you may cancel it. Contact us immediately to check the status of your order. If it has already been despatched, you can return it under the Returns Policy, subject to terms and conditions, with return postage paid at your expense. You can read about this on the Returns Policy page.

Q Can I see the item in person before I order it?

A If you live in Sydney or Melbourne, please visit our retail store.

Q Can I buy in person from your premises or do you only sell from your website?

A If you live in Sydney or Melbourne, please visit our retail store.

 

Most items ship within 24-48 hours business days (bespoke items excluded)

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